You may return any item within 14 days in its original condition for a full refund of the price you paid for the item. All returned goods must be in original packaging.
To return or exchange an item by post:
1. E-mail us at firstname.lastname@example.org and advise on the best way for processing your return. We will forward you a returns slip to fill out and enclose with your package.
2. Wrap the item(s) securely in a suitable envelope or packet and always pack in original packaging if the goods are not faulty.
3. Complete and enclose the returns slip that was e-mailed (it is essential you complete the returns slip correctly, or we may not be able to provide a refund).
4. Post the item by recorded delivery* to the following address:
Nitro Sports, Unit 2-5, Block G, Maynooth Business Campus, Maynooth, Co. Kildare.
*For your protection, Nitro Sports recommends that you use a recorded delivery service as we cannot be held responsible for goods not received. Please allow up to 14 working days for this to be processed.
If you are exchanging an item then please phone us on (01) 629 2727 and we will be happy to take your replacement order.
In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card which was used to purchase the item(s). Please send the product back to the address above by recorded delivery and enclose a completed returns slip (request on by emailing email@example.com) and proof of postage. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund. If an item is faulty, please contact us on (01) 629 2727.
Exceptions to this policy:
What happens if an item is out of stock?
We will contact you within 48 hours to notify you if any part of your order is out of stock and suggest alternative products.
We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items. All items should be unworn and unused & product needs to be in its original packaging. All products that have been personalized cannot be returned unless faulty.