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Frequently Asked Questions

How much is delivery?

Track & Trace Courier (UK & Ireland only) - €10.00
Track & Trace Courier (EU Countries) - please contact us for a quote
Recorded Delivery (International & Non-EU) -  please contact us for a quote

How long will my order take to arrive?
 

Nike –        unprinted 5-10 days / printed/emb 17 days (subject to availability)
Errea –      unprinted 5-10 days / printed/emb 17 days (subject to availability)
Joma –      unprinted  5- 10 days / printed/emb 17 days (subject to availability)
Avec –       unprinted  5-10 days / printed/emb 17 days (subject to availability)
Kooga –    unprinted 5-10 day/ printed/emb 17 days (subject to availability)
Diamond –                  3- 5 days / (subject to availability)
Precision –                  5 days (subject to availability)
Harrod Goal –             5 days - 21 days (subject to availability) 

What happens if an item is out of stock?
We will contact you within 48 hours to notify you if any part of your order is out of stock and suggest alternative products.
 
Do you carry stock?
We carry limited stocks most items are ordered direct with the suppliers on receipt of your order.
 
What is your returns policy?
If you wish to return an item to Nitro Sports, you need to contact our Team  to arrange a returns authorization number. All returned goods must be in original packaging. Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. Once a name or number has been printed on a shirt we cannot offer a refund or exchange unless the shirt is faulty.
 
I am missing item(s) from my delivery?
In the rare occurrence of such, mispicking items can happen. If you think that this has happened to you, please notify us within 72 hours. If your box has been damaged through transport, again please let us know in the same time frame. Call us on (01) 629 2727 or email us at sales@nitro.ie

Do I get any more discounts for buying in bulk?
All the prices shown on our site are very competitive and include the maximum discount we can offer for individual orders. Ifordering for your Club, Organisation or Company please contact us directly to obtain a quote.
 
Can I get a quote?
The easiest way to obtain a quote is by clicking the ‘Add to Cart’ button on a product page. Once you have added all the items you need click ‘View Cart’ at the top of the page for a total cost. If you require a formal quote please email sales@nitro.ie and we will send you a PRO-FORMA. If you wish to deal directly with your local sales representative please contact us on 01 6292727 or email sales@nitro.ie
 
I need a VAT invoice for my sponsor.
We can send you a paid VAT invoice, request this by emailing sales@nitro.ie with your order number
 
Do you do your printing and embroidery in-house?
Yes. Our printing is all done on site this allows us to get your order to you quicker and helps us maintain a high standard of work.
 
How do I send you my artwork for my printing/embroidery
Email your artwork to graphics@nitro.ie. A high resolution or an eps file are our preferred file formats.
 
Can I see a sample of the printing/embroidery before it’s done?
We can email you a picture or post a sample of any artwork for your approval.
 
Are you an official supplier for Nike Teamwear, Errea Sportswear, Joma Sports and Kooga Rugby?
Yes - we only deal directly with the manufacturers.
 
Do you carry stock?
Due to the large range of products we supply from the tops brands such as Nike, Errea, Joma, Avec, Kooga Rugby, Diamond, Precision Training and Harrod Goals we are unable to hold all products/colours/sizes in stock. Therefore when you place your order with Nitro Sports if out of stock in our warehouse we will purchase the stock direct with the supplier. Any issues with stock will be notified within 48 hours.